Logo

Refund and Returns Policy

Last updated: 12/28/2024

1. Overview

At R&R Rent A Car, we strive to provide top-notch service and ensure customer satisfaction. This Refund and Returns Policy outlines the terms under which you may request a refund or report any service-related issues.

2. Eligibility for Refund

  • The service was not delivered as promised due to an error on our part.
  • You notify us of the issue within 7 days of the scheduled service date.
  • Valid proof of purchase (e.g., booking confirmation) is provided.

3. Conditions for Refund

Refunds are processed based on the following conditions:

  • Refunds are not applicable if the cancellation is made less than 24 hours before the scheduled service.
  • Refunds are subject to verification of the issue and approval by our team.
  • Additional fees (e.g., transaction fees) may be deducted from the refunded amount.

4. How to Request a Refund

To request a refund, please contact us using the details below. Ensure that you provide all necessary information, including your booking reference and a detailed explanation of the issue.